1. General Refund Policy
NonVoIPService aims to provide a reliable and transparent experience. Because our services involve the allocation and use of phone numbers and verification resources, certain purchases may be non-refundable once the service has been activated, assigned or used.
Refund eligibility depends on the type of service, whether the resource was used, and the reason for the refund request.
2. Unused Account Balance
Unused account balance may be eligible for review depending on the payment method, account status and applicable circumstances.
Users should contact support before requesting a refund so the transaction and account balance can be reviewed.
3. Number Purchases
Once a phone number has been successfully assigned or activated, the transaction may not be refundable because the number resource may already have been allocated.
For temporary or one-time numbers: if a number cannot be provided or the requested service cannot be completed due to a platform-side issue, the transaction may be reviewed for an appropriate credit or refund. Eligibility depends on the specific situation.
4. Long-Term Number Rentals
1-day, 7-day, 14-day and 30-day number rentals are subject to the terms displayed when the number is purchased.
Once a rental has started or the number has been assigned, cancellation or refund may not be available for the unused portion unless NonVoIPService determines otherwise.
5. Failed or Unavailable Services
If a purchased service cannot be delivered because of a technical issue on the NonVoIPService side, users may contact support for a review.
Possible resolution may include:
- Account credit
- Replacement where available
- Refund where applicable
The available resolution depends on the circumstances of each request and is not guaranteed in advance.
6. SMS or OTP Issues
SMS delivery can depend on factors such as:
- Service provider
- Destination platform
- Carrier/network conditions
- Number availability
- Regional restrictions
- Third-party systems
NonVoIPService does not guarantee that every third-party platform will accept every number or that every verification attempt will be successful.
7. Duplicate Transactions
Users should contact support as soon as possible if they believe they were charged more than once for the same transaction.
The team may review transaction records and determine the appropriate resolution.
8. Payment Errors
If a payment appears to have failed but funds were temporarily deducted by the payment provider, users should first allow the payment provider to complete or reverse the transaction.
If the transaction remains unresolved, contact NonVoIPService support with the relevant transaction information. Please do not share sensitive payment details in public channels.
9. How to Request a Refund
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01
Contact Support
Contact NonVoIPService support regarding the transaction.
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02
Provide Transaction Details
Provide the relevant order or transaction ID and a brief explanation.
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03
Review
Our team will review the request and communicate the available resolution.
10. Refund Review
Refund requests may be reviewed based on:
- Transaction history
- Service type
- Number status
- Whether the service was used
- Technical issues
- Payment status
- Applicable terms
11. Refund Processing
If a refund is approved, the processing time may depend on the original payment method or payment provider.
Processing times may vary.
12. Changes to This Policy
NonVoIPService may update this Refund Policy from time to time. Any changes will be reflected on this page with an updated revision date.
13. Contact Us
If you have questions about a transaction or refund request, please contact NonVoIPService support through the official support channel available on the website.
Contact Support